Shipping policy

Shipping Policy – Australia, New Zealand & United Kingdom

We want you to receive your order quickly so you can look chic sooner.
Please review the details below for estimated delivery times, costs, and other important information.

Australia (Domestic Shipping)

Express Shipping 

  • Delivery Time: 1–4 business days*
  • Flat Rate: $10 AUD

*Rural and remote areas may take slightly longer.

New Zealand

Express International Shipping 

  • Delivery Time: 4–7 business days*
  • Flat Rate: $12 AUD

Customs or import duties may apply and are the responsibility of the customer.

United Kingdom

Express International Shipping

  • Delivery Time: 5–10 business days*
  • Flat Rate: $15 AUD

Please allow for possible customs delays. Import duties, VAT or other taxes are payable by the recipient.

Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and public holidays).
  • Orders placed after 12pm AEST may be processed the following business day.
  • You will receive a shipping confirmation email with tracking details once your order has been dispatched.

We are a small business and work hard to send your items quickly — thank you for your patience and support. Where we are in peak periods, our order processing time may be longer than the above. 

Delivery & Tracking

  • All shipments include tracking.
  • A signature may be required upon delivery in some regions.
  • If you miss a delivery, your local carrier will provide instructions for re-delivery or collection.
  • Should you have provided an incorrect address, please let as know as soon as possible. If the parcel has been posted, we will be unable to alter the address. 

Shipping Delays & Liability

We do our best to meet estimated delivery times; however, delays may occur due to:

  • Carrier service issues
  • Customs processing (international orders)
  • Weather events or other circumstances beyond our control
  • Shipping providers generally have a delay in updating their online tracking
  • Should your size be out of stock in our Sydney warehouse, it will be shipped from our overseas warehouse This may cause delays of several days & we will communicate this to you. 

Miss Woolf is not liable for carrier delays, lost or stolen parcels after confirmed delivery, or additional customs fees/taxes. 

Lost or Missing Parcels

If your parcel hasn’t arrived within the estimated timeframe of shipping provided above:

  1. Check your tracking link for updates.
  2. Contact the carrier directly using your tracking number.
  3. If the carrier can’t assist, email us at misswoolf1@gmail.com and we’ll help investigate.

Questions

If you need assistance with shipping or tracking, please contact our team at misswoolf1@gmail.com or use our website’s contact portal.